Booking & Cancellation Policy
Clear and transparent terms for your peace of mind
Booking & Cancellation Policy
Clear and transparent terms for your peace of mind
Last Modified: June 2, 2026. Effective Date: June 2, 2026
At Gomayu, operated by Zeta Tours and Travels Pvt. Ltd., we believe travel should be stress-free from the very first step. This policy outlines how bookings work, what happens if plans change, and what you can expect from us at every stage of your journey. Please read this carefully before confirming your booking.
Booking & No-Show
Before You Book
Minimum 70% advance payment required at booking confirmation.
Remaining balance due after visa approval and ticket issuance.
Full payment must be completed before departure.
Late payment may result in automatic cancellation without refund.
Visa Services
Visa approval is at the discretion of the respective embassy or consulate.
Visa service fees are non-refundable in case of delay or rejection.
Gomayu is not liable for any loss due to visa delay or rejection.
Flight Tickets
All cancellations and changes are subject to airline fare rules.
Gomayu is not liable for flight delays, cancellations, or schedule changes.
No-Show Policy
No refund will be issued for no-shows under any circumstances.
Unused services, early departures, and voluntary trip curtailments are non-refundable.
Cancellation Timeline
Cancellation Policy
All cancellation requests must be submitted in writing to info@gomayu.com.
Tour Packages
15 to 20 working days before departure: Full refund, excluding non-refundable services.
10 working days before departure: Partial refund, subject to hotel and supplier policies.
5 working days or less: No refund.
No-show: No refund under any circumstances.
Non-Refundable Services
Special hotel rates, Maldives resort bookings, cruise packages, and pre-paid activities are strictly non-refundable regardless of cancellation timing.
General Disclaimer
Gomayu is not liable for delays or cancellations caused by events beyond our control, including natural disasters, government actions, strikes, or pandemics.
For questions, contact us at info@gomayu.com or call +977 9709047652 / 01-5923052. We will try to reach you as soon as possible. For urgent queries, WhatsApp us directly for a faster response.
