Terms and Conditions
Last Modified: June 2, 2026 Effective Date: June 2, 2026
Welcome to www.gomayu.com (the "Website"), operated by Zeta Tours and Travels Pvt. Ltd. ("we," "us," or "our"), a company registered under the laws of Nepal. By accessing or using our Website and services, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read them carefully before making any booking or using our services.
1. Acceptance of Terms
By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of the Government of Nepal. If you do not agree to these Terms, please do not use our Website or services.
2. Use of the Website
2.1 Eligibility
You must be at least 18 years of age to use our Website and make a booking.
You warrant that all information you provide to us is accurate, current, and complete.
If you are booking on behalf of others, you confirm that you have the authority to accept these Terms on their behalf.
2.2 User Conduct
You agree not to use the Website for any unlawful or unauthorised purpose.
You shall not upload, post, or transmit any content that is harmful, offensive, or that may damage the Website or interfere with other users' access.
You agree not to attempt to gain unauthorised access to any part of the Website or its related systems.
3. Booking and Payment
3.1 Booking Confirmation
All bookings are subject to availability.
A booking is confirmed only upon receipt of a written confirmation from us via email.
We reserve the right to decline any booking at our discretion.
3.2 Payment Terms
Full payment or a deposit (as specified per package) must be made at the time of booking to secure your reservation.
We accept payments via credit card, debit card, bank transfer, and other methods as specified on the Website.
Bookings are not confirmed until payment is received and acknowledged by our team.
3.3 Pricing
All prices are in Nepalese Rupees (NPR) unless otherwise stated.
Prices are subject to change without prior notice due to currency fluctuations, fuel surcharges, airline pricing changes, or other unforeseen factors.
Any price changes after a confirmed booking will be communicated to you in writing.
4. Cancellation and Refund Policy
4.1 Cancellation by You
All cancellation requests must be submitted in writing to info@gomayu.com.
Cancellation charges apply based on the timeline before your departure date, as specified in your booking confirmation.
Refunds, where applicable, will be processed within 7 to 14 business days of the cancellation being confirmed.
4.2 Cancellation by Us
We reserve the right to cancel any trip due to unforeseen circumstances, including but not limited to natural disasters, political instability, government travel advisories, or insufficient bookings.
In such cases, you will receive a full refund of the amount paid or the option to reschedule to an alternative date at no additional cost.
We are not liable for any consequential costs such as flight bookings or accommodation made independently.
5. Passport, Visa, and Travel Documentation
It is your sole responsibility to ensure you hold a valid passport with sufficient validity and all required visas for your destination.
We provide visa assistance as a supplementary service. However, we do not guarantee visa approval as this is at the discretion of the relevant embassy or consulate.
We are not liable for any issues, losses, or additional costs arising from incomplete, incorrect, or missing travel documentation.
Please check the specific entry requirements for your destination well in advance of travel.
6. Travel Insurance
Comprehensive travel insurance is strongly recommended for all Gomayu travelers.
Insurance should ideally cover personal accidents, medical expenses, emergency evacuation, loss of baggage, trip cancellation, and flight delays.
We do not provide travel insurance directly. It is your responsibility to obtain adequate coverage before departure.
7. Health and Safety
7.1 Medical Conditions
You must inform us of any pre-existing medical conditions, physical limitations, or special requirements at the time of booking.
We reserve the right to decline participation if a health condition may pose a risk to you or others during the trip.
It is your responsibility to consult a medical professional before travelling to any destination, particularly for destinations requiring vaccinations or specific health precautions.
7.2 Compliance with Local Laws
You agree to abide by all local laws, customs, and regulations of the destination country during your travels.
Any illegal activity will result in immediate termination of services without refund.
We are not responsible for any fines, penalties, or legal consequences arising from your failure to comply with local laws.
8. Limitation of Liability
Gomayu acts as an intermediary between you and third-party service providers, including airlines, hotels, ground transport operators, and activity providers.
We are not liable for any injury, loss, damage, delay, or additional expense caused by third-party service providers.
Our total liability to you in connection with any booking shall not exceed the total amount paid by you for that booking.
We are not responsible for losses arising from circumstances beyond our reasonable control, including force majeure events.
9. Force Majeure
We shall not be held liable for any failure or delay in performance of our services resulting from circumstances beyond our reasonable control, including but not limited to:
Natural disasters, earthquakes, floods, or extreme weather
War, civil unrest, terrorism, or government restrictions
Pandemics, epidemics, or public health emergencies
Airline cancellations, strikes, or infrastructure failures
In such events, we will make reasonable efforts to offer alternatives or refunds where possible.
10. Intellectual Property
All content on this Website, including text, images, logos, graphics, and package information, is the property of Zeta Tours and Travels Pvt. Ltd. and is protected under applicable intellectual property laws.
You may not reproduce, distribute, or use any content from this Website without our prior written consent.
11. Privacy
Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at www.gomayu.com/privacy-policy.
12. Amendments to Terms
We reserve the right to update or modify these Terms at any time without prior notice. The revised Terms will be posted on this page with an updated effective date. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of Nepal. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.
14. Contact Us
If you have any questions or concerns regarding these Terms, please get in touch with us. We respond to all inquiries within 1 to 2 business days.
Gomayu is operated by Zeta Tours and Travels Pvt. Ltd., Kathmandu, Nepal
Email: info@gomayu.com Phone: +977 9709047652 Landline: +977 01-5923052
