Privacy Policy

Last Modified:

January 26, 2025

Effective Date: 20th Nov 2024

Welcome to www.gomayu.com (the “Website”), operated by Zeta Tours and Travels Pvt. Ltd. (“we,” “us,” or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Website and services, in compliance with the laws and regulations of the Government of Nepal.

1. Acceptance of Privacy Policy

By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register or create an account
Make a booking or purchase
Subscribe to newsletters
Contact customer support

This information may include:

Full name
Date of birth
Passport details
Postal address
Email address
Phone number
Payment information (credit/debit card details)

2.2 Non-Personal Information

We may collect non-personal information automatically when you access the Website, such as:

IP address
Browser type and version
Operating system
Pages visited and time spent
Referral source

3. How We Use Your Information

We use the collected information for various purposes, including:

Processing bookings and payments
Providing customer support
Sending confirmation and administrative messages
Personalizing your experience
Sending promotional materials (with your consent)
Improving our Website and services
Complying with legal obligations

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device.

4.1 Types of Cookies Used

Essential Cookies: Necessary for the Website to function properly.
Analytical Cookies: Help us understand how users interact with the Website.
Advertising Cookies: Used to deliver relevant advertisements.

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Website.

5. Disclosure of Your Information

We may share your information in the following circumstances:

5.1 Third-Party Service Providers

We may share your information with third-party vendors for:

Payment processing
Ticketing and reservations
Marketing and analytics
Customer support

5.2 Legal Obligations

We may disclose your information if required by law or in good faith belief that such action is necessary to:

Comply with legal processes
Protect our rights and property
Prevent or investigate possible wrongdoing
Ensure the safety of users and the public

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

6. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state or country where data protection laws may differ. By providing your information, you consent to such transfers.

7. Security of Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Data Encryption: We use SSL encryption for data transmission.
Access Controls: Limited access to personal information by authorized personnel only.
Regular Audits: Periodic security assessments to identify vulnerabilities.

However, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security.

8. Retention of Your Information

We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy and to comply with legal obligations.

9. Your Rights

Under Nepalese law, you have the following rights regarding your personal information:

9.1 Access and Correction

Access: You may request access to your personal information we hold.
Correction: You may request corrections to inaccurate or incomplete information.

9.2 Withdrawal of Consent

You may withdraw your consent for us to use your personal information at any time.

9.3 Deletion

You may request the deletion of your personal information, subject to legal requirements.

To exercise these rights, please contact us using the contact information provided below.

10. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to remove it.

12. Marketing Communications

With your consent, we may send you promotional emails. You can opt-out by:

Clicking the “unsubscribe” link in the email
Adjusting your account settings
Contacting us directly

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Governing Law

This Privacy Policy is governed by the laws of Nepal. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Nepal.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zeta Tours and Travels Pvt. Ltd.

Address: Thapagaun, Kathmandu, Nepal
Email: contact@gomayu.com
Phone: 01-5923052

Disclaimer: While we strive to ensure that this Privacy Policy complies with Nepalese laws and regulations, these terms are subject to change in compliance with Nepalese laws and regulations.