Last Modified: June 2, 2026 Effective Date: June 2, 2026
Welcome to www.gomayu.com (the "Website"), operated by Zeta Tours and Travels Pvt. Ltd. ("we," "us," or "our"), a company registered under the laws of Nepal. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or book any of our services.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not access the Website.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide when you:
Register or create an account
Make a booking or purchase
Submit an inquiry or contact form
Subscribe to our newsletters or promotions
Contact our customer support team
This information may include:
Full name
Date of birth
Passport and travel document details
Postal address
Email address
Phone number
Payment information (credit/debit card details, bank transfer details)
1.2 Non-Personal Information
We may automatically collect non-personal information when you access our Website, including:
IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Referral source
2. How We Use Your Information
We use the information we collect for the following purposes:
Processing bookings, payments, and travel arrangements
Communicating booking confirmations and trip updates
Providing visa assistance and travel documentation support
Offering personalised travel recommendations
Sending promotional materials and offers (with your consent)
Improving our Website, services, and customer experience
Complying with legal and regulatory obligations
Preventing fraud and ensuring the security of our platform
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website.
3.1 Types of Cookies
Essential Cookies: Required for the Website to function properly.
Analytical Cookies: Help us understand how visitors interact with the Website.
Advertising Cookies: Used to deliver relevant advertisements and promotions.
3.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
4. Disclosure of Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
4.1 Third-Party Service Providers
We work with trusted third-party partners to deliver our services, including:
Payment processors
Airlines and hotel reservation systems
Visa and documentation service providers
Marketing and analytics platforms
Customer support tools
These partners are required to handle your data securely and only for the purposes we specify.
4.2 Legal Obligations
We may disclose your information if required by law or in good faith where such action is necessary to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent or investigate fraud or wrongdoing
Ensure the safety of our users and the public
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.
5. International Data Transfers
As an international travel company serving travelers to destinations worldwide, your information may be transferred to and processed in countries outside Nepal. These countries may have different data protection laws. By using our services, you consent to such transfers. We take appropriate measures to ensure your data remains protected.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:
Secure server infrastructure
Encrypted payment processing
Restricted access to personal data within our team
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Objection: Object to processing of your data for marketing purposes.
Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.
To exercise any of these rights, contact us using the details below.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. Booking-related information is typically retained for a minimum of 5 years in accordance with Nepal's financial and tax regulations.
9. Third-Party Links
Our Website may contain links to third-party websites, including airline, hotel, and destination partner websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Gomayu Operated by Zeta Tours and Travels Pvt. Ltd. Kathmandu, Nepal
Email: info@gomayu.com Phone: +977 9709047652 Landline: +977 01-5923052
We will respond to all inquiries within 1 to 2 business days.
