Terms & Conditions

Last Modified:

January 26, 2025

Welcome to www.gomayu.com (hereinafter referred to as the “Website”), operated by Zeta Tours and Travels Pvt. Ltd. (hereinafter referred to as “we”, “us”, or “our”). By accessing or using our Website and services, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully.

1. Acceptance of Terms

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of the Government of Nepal.

2. Use of the Website

2.1 Eligibility

You must be 18 years old to use our Website and services.
You warrant that all information you provide is accurate and complete.

2.2 User Conduct

You agree not to use the Website for any unlawful purpose.
You shall not upload or transmit any harmful content that may damage the Website or interfere with other users’ access.

3. Booking and Payment

3.1 Booking Confirmation

All bookings are subject to availability.
A booking is confirmed only when you receive a written confirmation from us.

3.2 Payment Terms

Full payment or a deposit (as specified) must be made at the time of booking.
We accept payments via credit card, debit card, bank transfer, and other methods as specified on the Website.

3.3 Pricing

All prices are in Nepalese Rupees (NPR) unless otherwise stated.
Prices are subject to change without prior notice due to currency fluctuations, fuel costs, or other unforeseen factors.

4. Cancellation and Refund Policy

4.1 Cancellation by You

Cancellations must be made in writing via email or registered mail.
Cancellation charges apply as per the company policies

4.2 Cancellation by Us

We reserve the right to cancel any trip due to unforeseen circumstances (e.g., natural disasters, political instability).
In such cases, you will receive a full refund or the option to reschedule.

5. Passport and Visa Requirements

It is your responsibility to ensure that you have a valid passport and necessary visas.
We are not liable for any issues arising from incomplete or incorrect travel documentation.

6. Travel Insurance

Comprehensive travel insurance is strongly recommended.
Insurance should cover personal accidents, medical expenses, loss of luggage, and trip cancellations.

7. Health and Safety

7.1 Medical Conditions

You must inform us of any pre-existing medical conditions or special requirements at the time of booking.
We reserve the right to decline participation if health conditions may impede the trip.

7.2 Compliance with Laws

You agree to abide by all local laws and regulations during your travels.
Illegal activities will result in immediate termination of services without refund.

8. Limitation of Liability

We act as an intermediary between you and service providers (e.g., hotels, airlines).
We are not liable for any injury, loss, or damage caused by third-party providers.
Our liability is limited to the amount you paid for the service in question.

9. Force Majeure

We are not liable for delays or cancellations due to events beyond our control, such as natural disasters, wars, or government actions.

10. Intellectual Property Rights

All content on the Website is owned by Zeta Tours and Travels Pvt. Ltd.
Unauthorized use of any content is prohibited.

11. Privacy Policy

Your personal information is protected under our Privacy Policy.
We comply with the Privacy Laws of Nepal regarding data collection and usage.

12. Dispute Resolution

Any disputes arising from these Terms shall be resolved amicably.
Failing amicable resolution, disputes shall be subject to the jurisdiction of the courts of Nepal.