Holidays Visa Officer

✈️About the Role

We are looking for a skilled and experienced Visa Processing Officer to join our fast-paced travel operations team. As a core member of Gomayu Holidays, you will be responsible for managing visa applications for multiple countries with speed, accuracy, and professionalism.
This role is ideal for someone who not only understands visa regulations and documentation inside-out but is also hungry to push boundaries, work with a growth mindset, and become a key pillar in an evolving travel business.

🛠️ Key Responsibilities

• Process visa applications for various destinations including Thailand, Vietnam, Malaysia, Bali, Schengen countries, and other international locations
• Review and verify all client documents for completeness and compliance with embassy/consulate requirements
• Prepare visa application forms, cover letters, and supporting documentation packages
• Liaise with embassies, consulates, and visa processing centers to track application status and resolve issues
• Provide clients with accurate information on visa requirements, processing times, and document checklists
• Handle complex cases including visa rejections, appeals, and reapplications
• Monitor changes in visa policies, travel restrictions, and documentation requirements across different countries
• Coordinate with the ticketing and sales teams to ensure seamless end-to-end travel service
• Maintain accurate records of applications, client communications, and payment tracking in CRM tools
• Provide post-submission support to clients and troubleshoot urgent visa matters

✅ What We’re Looking For

We’re not just hiring a visa processor. We’re looking for a high-performance professional who takes full ownership of their work and thrives in a fast-paced, high-growth environment.

Must-Have Skills & Experience:

• Minimum 2 years of hands-on visa processing experience in a travel agency or visa consultancy
• Deep knowledge of visa requirements, documentation standards, and embassy procedures for multiple countries
• Strong understanding of passport regulations, travel insurance requirements, and international travel norms
• Experience handling tourist visas, business visas, and transit visas
• Excellent communication in both English and Nepali
• Strong coordination and multi-tasking abilities under pressure
• Proficiency in document verification and attention to regulatory details

Preferred Traits:

• Sharp attention to detail and problem-solving mindset
• Deadline-driven with strong task ownership
• Willing to challenge the status quo and bring process improvements
• Eagerness to take on responsibility beyond the job description
• Ready to grow into a senior operational or leadership role in the future
• Experience with visa application portals and embassy online systems

🌟 What You Get at Gomayu

At Gomayu Holidays, we don’t limit your growth to the role you’re hired for. We believe in investing in those who invest in their work. Here’s what you can expect:

• Competitive salary based on experience + performance-based bonuses
• Limitless career growth potential: We promote internally and support cross-functional development
• Ongoing training and upskilling opportunities
• Work with international embassies, consulates, and high-end clients
• Supportive team culture that rewards initiative, ownership, and leadership
• Travel industry perks and participation in fam trips, expos, and trade events

🌐 About Gomayu Holidays

Gomayu Holidays is one of Nepal’s fastest-growing travel companies, offering specialized international travel services including holiday packages, visa processing, and curated experiences to destinations like Thailand, Vietnam, Malaysia, Bali, and more.
We believe in creating a work culture where ownership, creativity, and growth go hand-in-hand. If you’re someone who’s ready to take your career in visa processing to the next level — this is where your journey begins.